waiting for Page.printToPDF failed: timeout 30000ms exceeded

Karthik22296

I have set my report time out as 1200000. Still, sometimes the following error arises.
Can you explain this and give me a solution if possible?

TimeoutError: waiting for Page.printToPDF failed: timeout 30000ms exceeded
at Object.waitWithTimeout (/var/www/html/jsreport-dev/node_modules/puppeteer/lib/cjs/puppeteer/common/helper.js:224:26)
at Page.createPDFStream (/var/www/html/jsreport-dev/node_modules/puppeteer/lib/cjs/puppeteer/common/Page.js:2045:49)
at Page.pdf (/var/www/html/jsreport-dev/node_modules/puppeteer/lib/cjs/puppeteer/common/Page.js:2057:37)
at /var/www/html/jsreport-dev/node_modules/@jsreport/jsreport-chrome-pdf/lib/conversion.js:336:27
at processTicksAndRejections (node:internal/process/task_queues:96:5)
at async /var/www/html/jsreport-dev/node_modules/@jsreport/jsreport-chrome-pdf/lib/conversion.js:377:22

jan_blaha

This shouldn't be happening. Please share the jsreport version and output logs and the whole config.

Karthik22296

The Report version is 3.1.1
Config File:
{

"allowLocalFilesAccess": true,
"store": {
    "provider": "fs"
},
"blobStorage": {
    "provider": "fs"
},
"templatingEngines": {
    "timeout": 1200000
},
"chrome": {
    "timeout": 1200000
},
"reportTimeout": 1200000,
"workers":{
	"numberOfWorkers":6
	}, 
"extensions": {
    "authentication" : {
        "cookieSession": {
            "secret": "<your strong secret>"
        },
        "admin": {
            "username" : "admin",
            "password": "password"
        },
        "enabled": false
    },
    "sample-template": {
        "createSamples": true
    },
    "scripts": {
        "timeout": 1200000
    },
	"express": {
        "inputRequestLimit": "200mb",
        "renderTimeout": 1200000
    },
	"fs-store": {
   "syncModifications": false
}
}

}

Log:

info
+0
Starting rendering request 42 (user: null)
info
+0
Rendering template { name: Active Case Basic Roster, recipe: chrome-pdf, engine: handlebars, preview: false }
debug
+4
Inline data specified.
debug
+1
Base url not specified, skipping its injection.
debug
+14
Replaced assets ["style.css"]
debug
+0
Rendering engine handlebars
debug
+1463
Executing recipe chrome-pdf
debug
+15
Converting with chrome HeadlessChrome/93.0.4577.0 using chrome-pool strategy
debug
+45
Page request: GET (document) file:///tmp/jsreport/autocleanup/82a82a00-f371-4892-8968-c2cd4d07a673-chrome-pdf.html
debug
+10306
Page request finished: GET (document) file:///tmp/jsreport/autocleanup/82a82a00-f371-4892-8968-c2cd4d07a673-chrome-pdf.html
debug
+541
Running chrome with params {"printBackground":true,"marginTop":"3.4cm","marginBottom":"1.3cm","landscape":true,"displayHeaderFooter":false,"margin":{"top":"3.4cm","bottom":"1.3cm"}}
error
+30001
Error when processing render request 42 waiting for Page.printToPDF failed: timeout 30000ms exceeded TimeoutError: waiting for Page.printToPDF failed: timeout 30000ms exceeded
at Object.waitWithTimeout (/var/www/html/jsreport-dev/node_modules/puppeteer/lib/cjs/puppeteer/common/helper.js:224:26)
at Page.createPDFStream (/var/www/html/jsreport-dev/node_modules/puppeteer/lib/cjs/puppeteer/common/Page.js:2045:49)
at Page.pdf (/var/www/html/jsreport-dev/node_modules/puppeteer/lib/cjs/puppeteer/common/Page.js:2057:37)
at /var/www/html/jsreport-dev/node_modules/@jsreport/jsreport-chrome-pdf/lib/conversion.js:336:27
at processTicksAndRejections (node:internal/process/task_queues:96:5)
at async /var/www/html/jsreport-dev/node_modules/@jsreport/jsreport-chrome-pdf/lib/conversion.js:377:22
error
+1
Rendering request 42 finished with error in 42391 ms

jan_blaha

Thank you.
This was fixed in the jsreport 3.2.0, but better to update to the latest if its possible for you.

Please note the following configs aren't used in jsreport v3 and you can have just reportTimeout in the config

"templatingEngines": {
    "timeout": 1200000
},
"chrome": {
    "timeout": 1200000
},
"extensions": {
"scripts": {
        "timeout": 1200000
    }
}