Terrible support from JS Report Can't login!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • I am trying to login to my account but my email address isn't being recognised. And your password reset link doesn't work. And you have no customer support option (and don't talk to me about paying for support as logging in to my account doesn't constitute "support").

    I expect someone from the so-called company to respond immediately.

  • BTW, if I log in with a username and not email I get this:

    Error occured - Tenant ****** not found
    Stack - Error: Tenant ****** not found
    at promise.tenants.find.toArray.then (/usr/src/app/lib/multitenancyRepository.js:96:15)
    at <anonymous>
    at process._tickDomainCallback (internal/process/next_tick.js:229:7)

  • This is the first time you are trying to reach us, as far as I see, and it is one hour back.
    Unfortunately, we don't have enough resources to provide 24/7 phone support, I apologize for that.
    We'll do our best to help.

    You are using a wrong email to reset the password, I email you the right one and check what is the error you provided about.

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