Timeout Error - jsreportonline

  • Hello, I'm getting the following error message when executing report:

    Error occured - Error during rendering report: Timeout
    +0 Starting rendering request 127947
    +3 Rendering template {shortid:BkqeqU00-, recipe:phantom-pdf,engine:handlebars}
    +4 Inline data specified.
    +7 Executing script BkKxlQWJf
    +700 Resources not defined for this template.
    +702 Rendering engine handlebars
    +1141 Compiled template not found in the cache, compiling
    +1167 Replaced images []
    +1168 Executing recipe phantom-pdf
    +1241 Converting in http server based phantomjs 1.9.8
    +1242 Request file:///%2Ftmp%2Fc9a6e1d0-c650-11e7-8ee4-e566cc38d6echtml.html
    +1280 phantom-pdf recipe finished with 2 pages generated
    +1280 Skipping storing report.
    Stak - Error: Timeout
    at Timeout._onTimeout (/usr/src/app/node_modules/script-manager/lib/manager-servers.js:137:23)
    at ontimeout (timers.js:469:11)
    at Timer.unrefdHandle (timers.js:580:5)

    The report has worked fine up until about an hour ago.

    One additional note. About the time the error message started occuring I noticed that I had used up all of my credits. I assumed the error message was due to the fact that I exceeded my credits but I'm still getting the error message even after upgrading my plan.

    Any suggestions?

  • We will look into it now...

  • You seems to have attached a custom script with afterRender function which is not properly ending with done() call.
    This means it never stops and the whole template rendering timeouts.

  • Got it... Thank you for the quick response.

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