I found the root cause will be the account limit. I just saw the body message saying "Error during rendering report: Maximum excess of credits allowed for your plan (100%+) reached, please upgrade your plan or contact support. Credits used: 402, Credits Available: 200". I upgraded the account with my credit card information but it still showing the old credit 402/200! Could you please help to check it for me? Thanks!

Hi Jan,

I found AWS API Gateway might cause that. https://stackoverflow.com/questions/35987294/aws-api-gateway-error-429-too-many-requests
Do you think that might be the cause?

If we sign up another account and upgrade the plan, will it fix the issue?

Thanks,
Michael

Hi Jan,

Yes, I am sure I am using jsreportonline.net APIs.
I have made another request from our server again, but still return me the http status with 429. I also made the request from my local macbook using postman and it succeeded. Would you please check whether the aws platform where jsreport cloud hosted is blocking IP etc. from the AWS architecture? Since it is ok to make request from my local laptop using the same account details.

If that is because of the free account we are using, we can upgrade to paid subscription.

Many thanks,
Michael

Hi jan,

I tried 10 concurrent request before. But seems cannot make any requests now even with 1 request. Would that because of the ip blocking?

Thanks.
Michael

Hi there,

I experienced some issues with concurrently calling the api. I got following error:

HTTP error code : 429 (Too many requests)

And I backoff, and try to call the api in 12 hours later. But still got the same problem. Please suggest a way to fix it since we gonna have some reports to render. Thanks!

Regards,
Michael